I support many companies that use Hewlett Packard Enterprise servers like ML360s, DL380s, StoreServ and Blades. If you buy directly from HPE, support agreements are registered with your company and your HPE account. You should be good at it, but remember that your employees create HPE accounts and also assign them the support agreement. Scan the invoice or packaging list showing your purchase (or, ideally, the support contract), then call HPE. They will probably ask you to email them a copy of your document. To start this process, you need to select “Yes” at the top of the screen if you are tied to existing warranty releases or if you associate others. The process of shortening warranties, supporting aid or support agreements is as simple as clicking on the correct link and following instructions. If you have many existing systems that connect them via the batch tool, it`s most likely best to link them individually. The process of linking one of the three options is the same, you enter the SAID (Support Agreement ID), Care Pack or Guarantee Serial Number and select the type of single or multiple possession. Individual ownership means that you have control of the warranty and you need to set up all the warranty shares, and you need to add more to the action.
Multiple ownership means that everyone, as an equal owner, can refer to the warranty and thus create and manage shares. The combination of a care pack or warranty also allows access to other fields when linking it. You can choose the country or region of the purchase and assign a nickname to the linked device, such as the host name of the device, so that it is easily recognizable by everyone in the company. To add people to the user group, all you need is the email address with which you signed up for your Passport account. After you`ve added all the users you want to the user group, click Send and you can choose which user groups you want to add to the version. You can even add non-employees, like your friends to Dasher, to help you manage your support contracts, etc. Let us know if you want us to help. Below is an example of the use of dasher`s support email alias. The link opens the next page that allows you to link all your warranties, care packages and support agreements, view your currently linked warranties, manage warranty shares, transfer ownership of warranties and remove currently linked guarantees. Without exception, my biggest problem with these servers is getting the support that was paid for, especially when the servers are a few years old and the original computer person has moved.
I understand that you need to prove your guarantee of a hardware replacement, but downloading firmware updates and preventing security fixes is ridiculous.